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Frontier CMO Podcast by Think with Google: Daily Summaries Delivered
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In the AI era, marketing should be unstoppable, and its future is being written in real time. Frontier CMO talks to the leaders shaping it. Join Joshua Spanier, Google's VP of AI and Marketing Strategy, in his deep-dives with the leaders, marketers, technologists who are rewriting the playbook. Welcome to the Frontier. We’re asking the questions other won’t: How do marketing leaders prove ROI to executives? What does a modern marketing strategy look like when AI and analytics are reshaping the rules every day? Each episode of Frontier CMO explores the real-world playbooks leaders are using to navigate the AI-powered landscape. From marketing trends and branding breakthroughs to advancements in digital marketing, social media, content marketing, and B2B marketing, Frontier CMO breaks down what’s working and what’s not to help you navigate this new landscape.
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- 2 weeks ago24 min
Building a Brand with Substance: Ro’s Reinvention of Healthcare
Could your doctor's office be just a few clicks away? In this episode of Frontier CMO, host Josh Spanier sits down with Will Flaherty, SVP of Growth at Ro, the digital healthcare platform rethinking not only how care is delivered but how it's marketed. Will explains how Ro earns trust in one of the hardest categories to market, why the brand rejects fear-based messaging in favor of uplifting human stories, and what it took to put Serena Williams at the center of a Super Bowl campaign. He also shares how Ro erased the line between brand and performance, why clinicians sit inside the creative process, and how a little weekend AI tinkering can spark big ideas for the business. Tune in for a master class in marketing when the product you're really selling is trust. 00:00 – Introduction: Will Flaherty, SVP of Growth at Ro 01:00 – Reinventing Healthcare Through Digital Access 03:20 – Building Trust in Healthcare Marketing 05:00 – Ro’s Challenger Brand Marketing Playbook 06:00 – Blurring the Lines Between Brand and Performance Marketing 07:30 – Bringing Medical Experts Into the Creative Process 09:20 – Designing for a Mobile-First Consumer 10:15 – How Ro Uses AI to Drive Marketing Decisions 11:50 – Redefining Growth Beyond Customer Acquisition 12:45 – Using AI to Empower Marketing Teams 15:10 – Serena Williams and the Power of Authentic Storytelling 16:05 – Measuring Super Bowl Campaign Success and Long-Term ROI 17:15 – Career Lessons from SeatGeek, Rent the Runway, and Ro 19:00 – Embracing AI as the Next Major Platform Shift 20:45 – Signal or Noise: The Future of Healthcare 21:45 – CMO Download: Podcasts, Search, and YouTube 23:05 – Three Key Takeaways for Marketers
- 4 weeks ago29 min
Rebuilding AT&T: The Secret to Scaling Customer Obsession
How do you transform one of the world's most iconic telecom giants into a modern, customer-obsessed growth powerhouse? In the latest episode of Frontier CMO, host Josh Spanier welcomes Kellyn Smith Kenny, Chief Marketing & Growth Officer at AT&T, for an inside look at AT&T's multi-year reinvention. Kellyn shares how she bridged creative storytelling with financial accountability, gained unanimous C-suite buy-in to become more customer-centric, and established a sustainable competitive moat in connectivity. Tune in for a master class about CMOs as the voice of the customer. 00:00 – Rebuilding AT&T Around the Customer 04:00 – Why Moving Faster Mattered 05:00 – The AT&T Guarantee 06:00 – Differentiating in a Commoditized Category 09:00 – Turning Customer Problems Into Loyalty 12:00 – Building a Brand Beyond Advertising 15:00 – Fixing the Story, Not the Storytelling 17:00 – AT&T’s AI Legacy and Future 18:00 – How AI Is Transforming Marketing 20:00 – The Skills Marketers Need in the AI Era 22:00 – Career Lessons From Accenture, Microsoft, Uber & More 26:00 – Signal or Noise + Three Takeaways
- Sep 17, 202628 min
Relevance is Revenue: Gap’s Secret to Winning
Gap Inc. is having a moment and Damon Berger, an SVP who leads marketing shared services across the company’s portfolio of iconic brands, is focused on turning that moment into momentum. Live from Google’s Rethink Retail event in New York, he joins Josh on stage in front of 350 retail marketers to unpack how Gap Inc. is blending entertainment, cultural relevance and AI to drive sustainable business growth. From viral YouTube campaigns with KATSEYE, Young Miko, Mr Beast and more, to pioneering employee-creator programs, discover how one of retail's most loved brands is transforming relevance into revenue. 👇 Key moments in this episode: 00:00 - Introduction & Gap’s growth 02:15 - "Relevance is Revenue" — Differentiating Gap, Banana Republic, Old Navy, & Athleta 05:10 - Why "Brand vs. Performance" is the wrong question to ask 07:45 - Building best friends with Finance (and why ROAS is a long game) 09:15 - Product at the center: The formula behind Cardi B, Young Miko, and KATSEYE 11:15 - Inside the innovative Employee Creator Program & Creator Affiliate launch 13:15 - Career journeys: From Disney to Barbie's turnaround at Mattel 16:30 - Marketing "Avatar" without showing the blue people 🤫 17:00 - The future of Agentic Commerce & AI Virtual Try-Ons 22:30 - Why AI will never understand the emotional choice of getting dressed 24:30 - Signal or noise #FrontierCMO #GapInc #RetailMarketing #BrandStrategy #YoungMiko #CardiB #Katseye #MrBeast #MarketingTransformation #AIinRetail #AgenticCommerce
- Sep 3, 202628 min
Growth, CFO Alliances & Brand Power: Inside Estée Lauder's AI Makeover
Jo Malone. MAC. La Mer. Tom Ford. Clinique. The Ordinary. These are just a few of the powerhouse brands behind The Estée Lauder Companies. For more than 80 years, the beauty giant has reinvented itself with every era – from the department store counter to the digital storefront. Now it’s making its biggest leap yet: AI. In the season 3 premiere of Frontier CMO, host Josh Spanier sits down with Chief Digital and Marketing Officer Aude Gandon to explore how one of the world’s most iconic beauty companies is using AI to personalize consumer experiences, reimagine creativity, and build brands that endure. ✨ What you’ll learn in this episode: How Estée Lauder overhauled its marketing operating model and consolidated global media to react at the speed of culture. Why your CFO is your most crucial ally and how to prove marketing is an investment, not a cost center. Navigating C-suite influence, knowing when to compromise, and leading with strategic courage. Why the AI era demands a return to fundamental brand differentiation and emotional connection. How Jo Malone and Google built a conversational Scent Finder to personalize fragrance discovery online. What AI revealed about why MAC’s Ruby Woo and NASA-inspired Crème de la Mer both became timeless icons. Why 90% hard work beats 10% talent ⏱️ Episode Chapters: 00:00 - Teaser: "Show Me the Money" & CFO Alliances 00:34 - Welcome to Frontier CMO Season 3 01:25 - Change Management & "Beauty Reimagined" at Estée Lauder 02:49 - Restructuring the Global Operating Model & Media Strategy 04:58 - Marketing as a Growth Engine: Getting Buy-In from Finance 07:08 - The CMO as Chief Diplomatic Officer 10:14 - Brand Building vs. Lower-Funnel Performance Marketing 11:42 - Conversational AI in Action: Jo Malone’s Scent Finder 13:43 - Luxury on Scaled Platforms: Short-form Video & Creators 16:23 - Breaking Brand Silos: Creating Global Marketing Communities 18:24 - Feeding 80 Years of Brand Data into AI: MAC vs. La Mer 22:28 - Career Advice: "Just 'Cause You Don't Fit Doesn't Mean You Don't Belong" 23:10 - Estée Lauder’s Legacy: The Pink Ribbon Campaign 24:48 - The 90/10 Rule of Career Success 25:53 - The CMO Download 29:57 - Josh Spanier’s 3 Key Takeaways 👤 About the Guest: Aude Gandon is the Chief Digital and Marketing Officer at The Estée Lauder Companies, leading global digital transformation, consumer intelligence, media, and marketing strategy across the company's prestigious portfolio of skincare, makeup, and fragrance brands. 🎙️ About Frontier CMO: Hosted by Josh Spanier (VP of Marketing and AI Strategy at Google), Frontier CMO features candid conversations with the world’s most forward-thinking marketing leaders who are navigating platform shifts, AI innovation, and modern brand building. 🔗 Explore more marketing insights, research, and tools: https://www.thinkwithgoogle.com #FrontierCMO #EsteeLauder #MarketingStrategy #ArtificialIntelligence #CMO #BrandBuilding #LuxuryMarketing #DigitalTransformation #JoshSpanier #AudeGandon
- Aug 20, 202628 min
Your Content Is Corrosive: Anda Gansca on the Future of Websites in the AI Era
The future of content and websites isn't about chasing vanity impressions—it’s about driving true digital retention. Recorded live at New York’s Guggenheim Museum, Knotch CEO and co-founder Anda Gansca joins Frontier CMO host Josh Spanier to unpack how the brand website is evolving in an AI-first world. In this episode, we uncover the hidden trap of "corrosive content" driving 80% of web traffic to bounce instantly, and outline a strategic playbook for modern marketing leaders. Because the website remains the definitive front door for customer discovery and high-stakes decision-making, mastering the next era of web content is more than just site refresh;it is a critical growth imperative for today’s CMO. 00:00 Why Most Brand Content Fails 02:00 Cutting Through the AI Hype 05:00 How Brands Can Win in the AI Era 08:00 Impressions vs. Real Relevance 10:00 Rethinking the Website Experience 12:00 What CMOs Need to Learn About AI 16:00 Building a Culture of AI Experimentation 19:00 Getting Your Data AI-Ready 21:00 AI Slop vs. Great Marketing 23:00 How AI Is Changing Agencies 25:00 AI, Jobs & the MarTech Stack 26:30 Signal or Noise + Final Takeaways
- Aug 6, 202626 min
Rishad Tobaccowala on Relevance and Reinvention in the Age of AI
Marketing is moving fast, but are we moving in the right direction? In this episode, legendary strategist Rishad Tobaccowala (former Chief Growth & Strategy Officer of Publicis Group) drops by to deliver some seriously spicy thinking on the state of the marketing industry. Spoiler alert: He thinks we’ve lost the plot. Instead of obsessing over technology and optimization, Rishad breaks down why the future actually belongs to talent, human insight, and deep curiosity. We dive into his blueprint for navigating "tectonic times," why you need to stop writing an "AI strategy," and how thinking like an underdog is the ultimate superpower for staying relevant. In this episode, you’ll discover: 6 keys to organizational change Why true innovation happens when you step outside your category Rishad's daily routine: How he uses 66 different resources to learn and stay ahead The "Company of One" framework and how to articulate your unique craft vs. skill Rapid-fire "Signal or Noise" on remote work, side hustles, and the future of work
- Jul 30, 202633 min
Google’s CMO Lorraine Twohill on Leading the Frontier
Few marketing leaders have navigated as much change as Google’s Chief Marketing Officer Lorraine Twohill. She’s one of the industry’s longest-tenured CMOs who’s led Google’s marketing through massive product and platform shifts, from Search and Chrome, to mobile, YouTube, and now AI. Recorded at Cannes Lions 2026, Frontier CMO host Josh Spanier sits down with Lorraine to unpack how she’s built one of the world’s most influential marketing organizations, why marketers belong in the room with engineers, and why agility is the ultimate competitive advantage. 00:00 Intro 01:00 Google's Startup Days 03:45 Why Local Marketing Wins 05:45 Becoming Google's CMO 08:00 Marketing in a Product-First Company 09:30 The Chrome Growth Playbook 12:10 Human-Centered Brand Storytelling 13:00 What Creators Teach Marketers 14:20 Defining the Frontier CMO 16:15 Marketing Mistakes & Lessons Learned 18:10 Hiring Great Marketers 20:20 Career Advice for the AI Era 22:30 Google's AI Transformation 25:00 AI Productivity & NotebookLM 26:30 Leadership, Resilience & Cancer 29:20 Health, Sleep & Longevity 30:25 Signal or Noise? 32:20 Three Lessons for Every CMO
- Jul 23, 202640 min
Best of Frontier CMO: Colin and Samir on the CMO’s Guide to the New Creator Economy
In today’s creator economy, the audience is in charge. Colin Rosenblum and Samir Chaudry explain what this means for CMOs trying to build brands people actually chose to spend time with, not just marketing they scroll past. Back by popular demand, this Frontier CMO conversation unpacks the creator landscape and why attention without connection is a dead end. Whether you’re building a creator strategy for the first time or rethinking how your brand shows up online, this episode offers a practical playbook for building lasting creator partnerships, earning audience trust, and staying ahead of where marketing is going. 🔔 Subscribe for more insights from marketing's frontier: https://www.youtube.com/playlist?list=PLNBdIP33wJ3qH-T0AZE7DJPq-x2ppu2Jq 💡 What you'll learn in this episode: Why brands must stop acting like "bad party guests" and start adding real value to creator narratives How to transition your brand from a background logo to an active "character" in a creator’s universe. How to look past superficial views and vanity metrics to measure genuine audience trust and brand ROI. Why modern creator content looks more like high-production television, community-building, and culture than traditional social media. 🔗 Resources & Links: Connect with Josh Spanier on LinkedIn: https://www.linkedin.com/in/joshua-spanier-4576b5/ Subscribe to the Frontier CMO newsletter: https://www.linkedin.com/newsletters/frontier-cmo-7414735485358788608/ #FrontierCMO #CreatorEconomy #MarketingStrategy #ColinAndSamir #CMO
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About Frontier CMO Podcast by Think with Google
In the AI era, marketing should be unstoppable, and its future is being written in real time. Frontier CMO talks to the leaders shaping it. Join Joshua Spanier, Google's VP of AI and Marketing Strategy, in his deep-dives with the leaders, marketers, technologists who are rewriting the playbook. Welcome to the Frontier. We’re asking the questions other won’t: How do marketing leaders prove ROI to executives? What does a modern marketing strategy look like when AI and analytics are reshaping the rules every day? Each episode of Frontier CMO explores the real-world playbooks leaders are using to navigate the AI-powered landscape. From marketing trends and branding breakthroughs to advancements in digital marketing, social media, content marketing, and B2B marketing, Frontier CMO breaks down what’s working and what’s not to help you navigate this new landscape.
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