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Within the Trenches: Daily Summaries Delivered
by Code 7 Podcast Network
A podcast based on the游戏副本 of being a 9-1-1 dispatcher.
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- 1 weeks ago54 min
Within the Trenches Ep 676
Episode 676 features Heidi, a supervisor and 911 professional with Anoka County 911 out of Minnesota. This episode is sponsored by RapidSOS - Facebook | LinkedIn | X | Web Episode topics – The impact of evolving technology, including AI and non-emergency call triage, on the dispatcher's role Lessons in leadership and mentorship from over 40 years in the industry Strategies for supporting new dispatchers and building resilience on the team Addressing challenges like burnout, low staffing, and the importance of a supportive work culture Why public education and community engagement are essential for the future of 911 If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.
- 2 weeks ago1h 1m
Within the Trenches Ep 675
Episode 675 features a solo episode update for big news on Camp Imagine Listening, wellness initiatives, and behind-the-scenes stories from recent travels. This episode is sponsored by RapidSOS - Facebook | LinkedIn | X | Web Vote for me for Top Host here - https://tophost.org/2026/ricardo-martinez-ii Episode topics – Recap of recent podcast episodes, travels, and speaking engagements The story and mission behind Camp Imagine Listening wellness retreat Partnership details with Alex Sheen and the "Because I Said I Would" foundation Plans for funding and launching the first Camp Imagine Listening How you can support through the Top Host competition and future fundraising efforts If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.
- 2 weeks ago1h 24m
Within the Trenches Ep 674
Episode 674 features Mariah, a 911 dispatcher out of the SW part of Indiana. Episode topics – How childhood experiences and early influences led to a career in public safety Challenges and rewards of working in a small-town emergency services environment The realities of 911 call-taking, from life-or-death moments to routine requests The impact of critical incidents and the importance of mental resilience Details about the "Listen Again" initiative focused on improving emergency communication through curiosity and compassion If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.
- 3 weeks ago10 min
Within the Trenches Short Story - I Just Hear Fire
A mother and her nine month old baby were trapped inside a burning apartment. On the other end of the phone was 911 dispatcher, Christina. As the fire moved through the apartment, Christina stayed on the line giving instructions, keeping the caller focused, and trying to be the calm voice she needed in a horrific situation. As the phone went silent, Christina could only hear fire. The call stayed with her long after her shift ended. Years later, she finally had the opportunity to speak with the woman whose voice she had never forgotten. What the caller told her brought the story full circle. This story comes from Christina's conversation on Within the Trenches Episode 673, where she shares her journey in 911, training the next generation of dispatchers, peer support, and the calls that stay with us. Within the Trenches - True stories from the 911 dispatchers who live them is a podcast based on the experience of being a 911 professional. Each episode will take you on a roller coaster of emotions. Subscribe for more stories from 911 heroes like Christina. #911dispatcher #firstresponders #WithinTheTrenches #IAM911 #podcast
- 3 weeks ago1h 22m
Within the Trenches Ep 673
Episode 673 features Christina, a peer support specialist, and 911 professional at Cary PD in NC. This episode is sponsored by RapidSOS - Facebook | LinkedIn | X | Web Episode topics – Christina's career path from detention officer to long-time 911 dispatcher and part-time firefighter Differences in working at county versus city dispatch centers How serious calls and daily chaos impact mental health and the value of wellness practices Mentoring, tough calls, and the importance of peer support in the dispatch community Christina's powerful personal stories, including handling a life-changing fire emergency and family health struggles, and what she's learned along the way If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.
- Sep 24, 20261h 26m
Within the Trenches Ep 672
Episode 672 features Chantele, an Emergency Dispatcher with Maryland State Police. This episode is sponsored by RapidSOS - Facebook | LinkedIn | X | Web Episode topics – Navigating the demanding hiring process and intense background checks for dispatchers The impact of rotating shifts and missing family milestones and holidays Adapting skills from retail work to emergency dispatch situations Trauma bonding, mental health challenges, and support systems on the job Coping strategies and advice for new dispatchers entering the field If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.
- Sep 16, 20261h 25m
Within the Trenches Ep 671
Episode 671 features Ashley, your friendly neighborhood 911 dispatcher out of Elkhart City, IN. This episode is sponsored by RapidSOS - Facebook | LinkedIn | X | Web Episode topics – The progress and challenges of ride-alongs, staffing, and cross-training in modern dispatch centers How Ashley transitioned from dispatcher to supervisor and her strategies for building a positive team culture Mental health struggles, the importance of self-care, and the impact of therapy on career sustainability Changes in training new dispatchers and the shift toward a more supportive, inclusive atmosphere Real-life critical incidents, including officer-involved shootings, and their lasting effect on perspective and practice If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.
- Sep 11, 20261h 28m
Within the Trenches Ep 670
Episode 670 features four powerful stories that reflect on the 25th anniversary of 9/11. Episode topics – Personal accounts from dispatchers, EMTs, firefighters, and police officers on September 11th, 2001 Behind-the-scenes realities of working in public safety during a national tragedy The emotional impact and long-term effects experienced by first responders How 9/11 led to critical changes in technology and emergency communications Lessons on resilience, community response, and the ongoing importance of sharing these stories If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.
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About Within the Trenches
A podcast based on the游戏副本 of being a 9-1-1 dispatcher.
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Frequently Asked Questions
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How often does Within the Trenches release new episodes?
Within the Trenches publishes weekly. Our AI generates a summary within hours of each new episode.
What topics does Within the Trenches cover?
Within the Trenches covers topics including True Crime, Government. Our AI identifies the specific themes in each episode and highlights what matters most to you.
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