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The Josh Bersin Company: Daily Summaries Delivered
by Josh Bersin
Insights on Corporate Talent, Learning, AI, and HR Technology. I discuss new research on all areas of management, leadership, economics, and HR, informed by our proprietary research and deep discussions with clients, vendors, and technology providers. We also publish interviews and case studies from some of the most fascinating and innovative leaders in HR and business.
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- 5 days ago21 min
A New, Reinvented HCM Market Has Arrived, And It's Hot.
The HCM (human capital management) market is being reinvented by AI. In this podcast I explain why and how HCM may become the center of the corporate AI revolution. Why? There are many reasons, but perhaps the biggest is that AI agents are like people, and the HCM platform will help us manage, optimize, train, align, and leverage these new digital workers. This impacts the revenue and strategies of Workday, SAP, Oracle, UKG, HiBob, Dayforce, Gloat, Darwinbox, ADP, and other vendors who make up more than $70 billion in IT spending. Listen more for details, or read the article published today. Additional Information AI Makes The HCM Market Hot Again: Workday, SAP, Oracle, and More. Galileo® goes Enterprise: The Jupiter Release HR 2030®: The New Architecture for Human and Agents Our New Book: Superpowered: How AI Unlocks the Superpower of People, Leadership, and Teams
- 1 weeks ago27 min
Economics of AI: Prices will Fall, Wages will Rise, and Lessons from 1873
Today I summarize my keynote from Unleash Paris this week, where I draw a line between generative AI’s birth in November of 2022 and the Railroad Era of 1873. Not only are the parallels uncannily similar, it points out that AI’s takeover of our economy has impacted employment, politics, and our teetering stock and bond market. Here is the article detailing the story. I recommend you read two books after you listen to this. The first is 1873: The First Great Recession, which describes the global financial disaster brought on by the railroad boom. The second is our new book Superpowered: How AI Unlocks The Power of People, Leadership, and Teams. These two books will teach you what is likely to happen in our confusing new AI era, and how you should proceed. I also describe why the economics of AI are about to change, how NVIDIA has become a monopolist, and why there is no such thing as an “AI transformation,” rather a “Business transformation.” And I explain HR 2030 and how to think about your AI architecture before you rush out and buy dozens of new agents. Finally I also explain the four big use-cases for AI in HR, so you can stay focused in your investments. PS: Galileo is now available integrated with Workday, HiBob, Ema, Microsoft Copilot, Gloat, and ServiceNow. New executive compensation benchmarking data from Equilar is now added! Additional Reading Material Time to re-frame HR as an integrated OS? Josh Bersin makes his case Workday and Josh Bersin Company Partner on HR 2030 Education and Research Despite Massive AI Investments, HR Jobs Are Booming. Why? Introducing The Leader’s Guide To Multi-Agent AI Architecture Galileo Jupiter Release goes Enterprise Chapters - Back from Europe: Unleashed Conference Recap - The AI Buildout Boom and the Railroad Parallel - AI Costs, Nvidia's Dominance, and Market Growth - Inflation, Energy Crisis, and Worker Unrest - Wage Stagnation, Labor Share, and Employee Engagement - HR's Confusion and Vendor Landscape (Workday, SAP, Oracle, etc.) - Wall Street Pressure and Buying AI the Right Way - AI as Growth Driver, Not Cost Cutter - Productivity Needs and GDP Growth Math - Building AI as an Enterprise Architecture - Build vs Buy and Managing AI Agents - Big Vendors' Advantage and Data Ownership - Framing AI as Business Projects, Not Tech Projects - The J Curve and Vendor Market Shakeout - HR 2030 Resources and European Riots Context - Frontier Vendor Hype vs Market Reality - Four High-ROI HR AI Project Areas - Learning, L&D, and Galileo Learn - Redesigning HR Business Partner Roles - Other Opportunities: Onboarding, Payroll, Compensation - Skepticism Toward AI Hype Figures - Data Center Overbuild and Economic Outlook - Superpowered Vision: Wages, Growth, and HR 2030 - Europe's Pragmatic AI Approach and Closing Thoughts
- 1 weeks ago12 min
Introducing Superpowered, How AI Unlocks The Power Of You
This week we launch our new book “Superpowered, how AI Unlocks The Power of People, Leadership and Teams. Based on more than 100 case studies and years of research on organizations and careers, this book sets the stage for your future as a Superworker, Supermanager, or Supercompany. Whether you’re a human resources professional, a people manager, a business leader, or a professional preparing for the future of work, Superpowered offers a way to think more clearly about AI and the opportunities it creates for human contribution. No prior AI expertise is needed to benefit from Superpowered – the book introduces its own frameworks, examples, and practical guidance for adapting to AI. For readers of Josh Bersin’s Irresistible, Superpowered acknowledges the reality of work today, and prioritizes preserving the employee experience and the human contribution to our organizations. For those starting with Superpowered, Irresistible offers a complementary blueprint for leading teams through change and disruption to create enduring companies that thrive with improved customer satisfaction, employee retention, and business agility. What Business Leaders Say “Superpowered is the clearest roadmap I’ve seen for turning artificial intelligence into human advantage: more capable workers, denser talent, and companies that grow by developing people rather than churning through them.”—Laszlo Bock, CEO coach and NYT bestselling author “AI is moving from tool to teammate, and that shift is going to change how every company operates. The companies getting this right are redesigning their operating models around what people do best. Superpowered lays out how to make that shift, and it’s a book that every leader needs to read.”—Aneel Bhusri, Co-Founder, CEO, and Chair, Workday “For decades, Josh Bersin has helped leaders anticipate how work is changing. In this important new book, he goes beyond describing AI to explain how organizations can redesign work so that technology amplifies, rather than diminishes, human potential. This is an optimistic, practical and timely guide for anyone leading organizations through the AI era.”—Lynda Gratton, Professor, London Business School, and author of Living the 100-Year Life: How to build a career that lasts and a life you love. “We know AI is transforming our jobs and lives, yet many of us have been left wondering exactly how this change will unfold. Superpowered offers both an inspiring vision of the future and practical, real-world advice on how organizations can create a more innovative, productive, and humane workplace.” —Arianna Huffington, Founder & CEO, Thrive Global Read details, endorsements, and testimonials. Order on Amazon today. Chapters - Introducing Superpowered: AI and Work - Lessons from Irresistible: Empowering People in Organizations - Economic Inequality and the Role of Capital vs Labor - AI as an Empowering Force, Not a Job Killer - Growth vs Cost-Cutting: How AI Adds Value - The Driverless Car Analogy: Redesigning Work - Agents as Digital Workers and Scaling Human Capability - Will AI Replace Leaders? The Human Spark of Creativity - Careers, Longevity, and Continuous Learning in the AI Era - Book Background and Closing Thoughts
- 2 weeks ago21 min
What Is Task Intelligence And Can We Decompose Every Job For AI?
There’s a big flurry of interest in Job-Task Analysis (an old discipline) to break down jobs into tasks, categorize and inventory these tasks, and then “Voila,” you can build AI agents to automate these tasks. It sounds like a great idea. So data providers like Lightcast, Draup, SAP (TechWolf), Reejig, and Workday (using Stanford data) are busy building these huge “Job-Task” data sets so you can now look at your company or department as a “basket of tasks” and apply AI to build just the right agents to streamline work. (And also make decisions like centralizing some tasks or building better learning to cross-train people for such tasks.) As you’ll hear me describe, this kind of work is extremely valuable for regulated, structured, safety-related, and operational jobs. If we know that every airline pilot has to master the task of “lowering landing gear at the right speed and time” it makes perfect sense for the aircraft to do this (or tell the pilot) automatically. Similarly if every sales person has to update Salesforce in a 2 minute “task” we should build an agent to do it accurately. So there are task automation opportunities in every business area, every function, and every job. The challenge is that these “tasks” don’t always stand alone: they’re related to broader job roles and business processes. So taking an inventory of tasks is great (we know all the tasks an HR Business Partner does, for example), but we have to think strategically about which of these are suited for AI, which are suited for regular IT automation, which could be outsourced, and which are very “context sensitive” and may need to be treated differently. In our interviews with clients we find a hierarchy to this work. First, what is the business goal for this job or work? Second, what are the broader product, service, or customer outcomes we’re trying to achieve? Third, what are the steps or tasks and are they “rigid or mandatory” or are they “judgemental and optional?” Fourth, how do these individual tasks relate or chain together? And Fifth, what human or technical or judgement skills are needed? In other words, just listing the tasks and knowing the “size” of each is not enough. We really do need to re-engineer these things in the context of outcomes, customers, important workflows, and the subtlties of “doing the task well.” And when this is done well we can use it for recruiting, training, performance management, and AI agent development. What we want to prevent is a project to do task analysis for its own sake, because this kind of work has been around for decades and it’s often used primarily for safety, compliance, operations, and highly structured work. I think that AI, with all its learning capabilities, may make this domain far bigger than ever before. So this domain is a very fast-growing part of HR 2030 and our ongoing work to “agentify” our companies. We are doing case studies in this area now – please contact us if you’d like help or share your work intelligence project. More detailed article here. Additional Information How To Do Job-Task Analysis Workday Introduces Work Intelligence to Help Customers Design Work for AI Lightcast Work Intelligence Draup Task and Work Intelligence Guideboooks TechWolf (SAP) Work Intelligence Reejig Operating System for Work Chapters - Introduction to Task Intelligence - How Task Data Is Built from Jobs - Where Task Analysis Works Well - The Risk: Institutionalizing Old Ways of Working - Lessons from the Skills Taxonomy Era - Finding Value: Cross-Functional Job Consolidation - Process Mining as a Related Approach - Using AI and Digital Twin for Process Mining via Email - Data Retention and Practical Challenges - Final Thoughts: AI Must Serve Business Goals
- 2 weeks ago20 min
HCM is Back! Why AI Means The HCM Market Is Poised for Growth.
Today, after in-depth meetings with Workday, SAP, UKG, Dayforce, Hibob, Gloat, and others, I’m ready to say “the SaaSPocalypse is over.” HCM is poised for massive growth ahead. And there’s more – I describe the five new “redefining” features of Agentic HCM (Human Capital Management) platforms and why this may unlock a $10 Billion new revenue market for major HCM players. You as a buyer or consumer of these systems have to start to think about these systems differently. Rather than see them as Payroll and HR “boat anchors” which you have to buy, they’re now “growth enablement platforms.” This is all discussed in detail in our HR 2030 research and advisory services, and I’ll be talking publicly about this at Unleash and other conferences this Fall and next year. Stay tuned for more to come. Additional Information HR 2030: Dynamic Enablement for Growth Our new book “Superpowered” – how AI empowers employees, leaders, and companies. (preorder) Get Galileo: The World’s AI Intelligence agent for management, leadership, and HR. Our new research partnership with Workday Chapters - Introduction: HCM Market's Big Comeback - Trend 1: Multifunctional Agentic Workflows - Trend 2: Conversational Interfaces - Trend 3: Embedded Workforce Benchmarking Data - Trend 4: Platforms for Building Your Own Agents - Trend 5: Governance and Agent Management Tools - Market Consolidation and Impact on Small Vendors - Rising HCM Revenues and Value Shift - Cross-Functional Value Examples from SAP, Workday, UKG - ROI Modeling and Growth-Oriented Use Cases - Example Transaction and Token Cost Economics - Market Size Estimate and New Revenue Potential - Compute Costs Declining Despite Revenue Growth - Budget Concerns and Reframing AI as Growth Tool - Real Benefit of AI: Growth, Not Headcount Cuts - Decline of Small Vendor Innovation and Consolidation - From Administrative Systems to Capacity Management - Agents as Valuable Employees Needing Management - Closing Thoughts and Invitation to Connect
- 2 weeks ago22 min
Workday: Agent Strategy, Sana as Core, Usage-based Pricing, and Our Partnership
Workday Rising Announcements: Sana as core interface, 17 major new Superagents including “autopilots” (that we call “monitoring agents”), Sana Concierge for self-service, Sana Coach for performance coaching, massive improvements to talent acquisition suite, Workday “work intelligence” to break down jobs into tasks and help build capacity and workforce planning, a direct interface to Claude, and the acquisition of C1.ai to identify and secure all agents in your company. I also discuss the challenge all major software companies have selling “usage-based” or “token-based” pricing, and why you, as a buyer, should start prioritizing your agent investments. I also explain why “Forward Deployed Engineering” or professional services is now highly strategic to corporate AI software providers. I also discuss our partnership with Workday which you can read about here. We are now working closely with Workday to bring you the realities of HR 2030 with tools, education, and advisory services. And most exciting of all, Galileo will be embedded into Workday. Our new book Superpowered is available now! Additional Information The Research Partnership between Workday and The Josh Bersin Company The Leader’s Guide To Multi-Agent AI Architecture US Workforce In 2035: A Few More Workers, A Lot More Output HR Intelligence Goes Enterprise: The Galileo Jupiter Release Chapters - Workday Overview and Company Background - Workday Rising Announcements: Sana, Agents, and AI Strategy - Leadership, Agent System of Record, and Talent Acquisition - Customer Enthusiasm and New Agentic Tools - Our Partnership with Workday: HR 2030 and Galileo - Competitive Landscape: SAP, Oracle, and Mid-Market HCM - Workday vs SAP Strategy: Few Sophisticated Agents vs Many - Process Discovery and Sana's Sophistication - The Cost Problem: Monetizing AI Consumption - AI as a Growth Tool, Not Just Cost Cutting - Forward Deployed Engineering and Implementation Challenges - Closing Thoughts and Upcoming Events
- 3 weeks ago22 min
Introducing Business 2030: How AI Can Transform Our Companies
Now that corporate AI tools from Workday, SAP, Oracle, Databricks, ServiceNow and many others have hit the market, it’s time to think about how we apply AI strategically. In this podcast I introduce the idea of Business 2030, a framework built from our HR 2030 architecture. The simple story is as follows. While it’s easy to think of gen AI as an “automation” technology, its real value is in this ability to integrate vast amounts of data and predict, act, and learn from this stream. Well our companies are set up to operate as functional hierarchies, as we talk about in our research on the post-industrial age. What if you rethink or redesign your company around end-to-end customer experiences, and the functional areas of research, engineering, product design, manufacturing, marketing, and sales were “branches” of this core? It’s a big idea, but to me it’s the future we all want. Programs like “customer data clouds” were first generation attempts, now it’s time to go further. And for HR leaders, you can help steer your company in this direction because the functional people hierarachies are often getting in the way. I’ll be talking more about this throughout this Fall and 2027, and it’s all part of the AI reinvention that impacts every employee and leader. Also, this week we’re launching our new book Superpowered, which describes the new AI-fueled world of “Superworkers,” “Supermanagers,” “Superleaders,” and “Supercompanies.” We’ll be sharing the book at Workday Rising, Unleash, and the US HR Technology Conference this month. Please join the waitlist it will be available on Amazon soon. I look forward to seeing many of you around the world as we come to the Fall conference season with excitement and much to share. And more information on Workday coming this week. PS: If you want to dive into any of the research, education, or tools we offer, sign up for Galileo Suite, which includes access to all our research and Galileo Learn, more than 800 courses and tools to help you understand this new world. Additional Information Understanding The Post-Industrial Age HR 2030: The New Growth Operating Model for HR HR Intelligence Goes Enterprise: The Galileo Jupiter Release The Leader’s Guide To Multi-Agent AI Architecture Chapters - Intro: Workday Rising and Business 2030 - AI as Automation vs Redesign - Foundations: Customer Closeness and Delivery - The Functional Hierarchy and Industrial Scale - Speed, Innovation, and the BYD Problem - Mercedes vs Tesla: Subscription Services Misstep - Rethinking Company Operations: Business 2030 Defined - Cross-Functional Silos in Sales and Product - Customer-Centric Super Agents and Amazon Example - ERP Limitations and SAP's Industrial Bias - Product Management and Customer Data Insights - Customer Lifetime Value and Frontline Burden - Frontline Workers Absorbing Systemic Failures - HR's Role in Business 2030 Transformation - HR as Technologists and Cross-Domain ROI - Closing Thoughts and Upcoming Events
- 3 weeks ago23 min
Safely Managing Networks of AI Agents and SAP Autonomous Enterprise
This week SAP explained its new Joule Work and Autonomous Enterprise strategy at its SAP Connect conference. As you’ll hear, SAP is building a solid set of AI agents to compliment and automate many of its business processes and it’s now all live. What does this mean for HR? Well SAP customers now have lots to think about – including how Joule may interact with other agents, what agents and assistants to use, and how to interconnect the SAP Knowledge Graph with non-SAP data. It’s a solid strategy for automating existing business processes, and it’s now up to SAP customers and consultants to learn how to use all these agents for business transformation. Moving to this second topic, I discuss our new research on “Managing a system of agents,” and how you should think through, architect, train, and manage your new family of AI workers. I talk about how specialist agents and Superagents fit together, and I encourage you to read my in-depth article on this important issue. Our new HR 2030 guidebook is available this week. The future of business and HR is not just about what tools you buy, it’s now up to you (all of us) to decide how we stitch our new self-learning agents together to create scale and growth, not just small productivity gains. SAP is in a good place to help with this transformation, but so is Workday, HiBob, and many others. Join our HR 2030 program for all the details, license Galileo, or enroll in our new Global HR Excellence Certification to learn all the details. Additional Information Building A Safe Multi-Agent AI Operating System: Lessons from HR and Ferrari Chapters - Introduction and Week Overview - SAP Connect: The Autonomous Enterprise Vision - Joule Work and Agent Infrastructure - SAP's Missing Vision for Future Business Processes - Agent Governance and Safety Tools - SuccessFactors Agent Stacks and Integration - SAP as a Software Company vs Problem Solver - SAP's HR History and SuccessFactors Acquisition - Acquisitions and Legacy Naming at SAP - Overall Impressions of SAP Connect - Workday Rising Preview - Multi-Agent Architecture and Alignment Risks - Pharma Example: Agent Overreach and Legal Risk - Protecting Against Agent Misbehavior - Human Parallel: Specialization and Ethics - Why Specialization Matters More Than Ever - Designing Networks of Specialized Agents - HR 2030 as an Agent Operating System - Multi-Agent Research and Market Landscape - Reflections on Tech History and Survivorship - The J Curve of New Technology Adoption - Closing Remarks and Next Steps
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About The Josh Bersin Company
Insights on Corporate Talent, Learning, AI, and HR Technology. I discuss new research on all areas of management, leadership, economics, and HR, informed by our proprietary research and deep discussions with clients, vendors, and technology providers. We also publish interviews and case studies from some of the most fascinating and innovative leaders in HR and business.
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