Sales, Collections & the Commission Question

How involved should sales be in collecting money?In this episode of LBM Talks Credit, Thea Dudley talks with SunPro Vice President of Sales Jason Butterfield about sales reps’ role in collections, tying commissions to customer payments, and the challenges that arise when selling and collecting overlap. They also discuss why credit and sales need to work together—and where each department’s responsibility should begin and end.