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Bitter Waitress: Daily Summaries Delivered
by Yasemin Kamci
Welcome to the wild world of the service industry! Where the ice machine is always broken, the walk-in fridge is therapy, and someone will ask for their fifth refill of Diet Pepsi.Join your host, a battle-tested server with years of unforgettable shifts, for weekly 15-minute episodes featuring the wildest, weirdest, and most wonderful tales from restaurant life. From guests who were supposed to meet each other but waited at opposite ends of the restaurant… to the table that tried to tip with a “rare” two-dollar bill… every episode proves that you can’t make this stuff up.But here’s the twist:We keep it funny—not mean. When someone sends back their mashed potatoes for looking “too fluffy,” you don’t have to be rude. The story tells itself.Whether you're a restaurant veteran, a retail survivor, a diner who wonders what really happens behind those kitchen doors, or just someone who loves
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- 2 weeks ago24 min
Entitled Customers: The Food Isn't Pretty & The Couple Who Stole a Reserved Table
Two outrageous customer-service horror stories. Two very entitled customers. And AI weighing in on why people behave this way. Welcome back to Bitter Waitress, where we explore the wild world of customer service, share stories about outrageous customer behaviour, and put artificial intelligence to the test. In this episode, I dive into two customer-service horror stories that demonstrate what can happen when customers believe their demands should take priority over everyone else's. First: The...
- 3 weeks ago28 min
Crazy Customers: The Pizza Meltdown & The Bride Who Hated Her Wedding Cake
Welcome back to Bitter Waitress! In this episode, we're exploring two outrageous customer service horror stories and using AI to examine the behavior behind them. THE PIZZA CUSTOMER WHO CALLED TWO MINUTES BEFORE CLOSING A woman calls a pizza restaurant just before closing and demands to place an order, despite the kitchen having already shut down its ovens. When the employee explains the situation, she responds with insults and profanity. Why do some customers believe that closing time do...
- 3 weeks ago28 min
Elizabeth Holmes: Why Didn’t She Stop? - AI Behavior Analysis
Why didn't Elizabeth Holmes stop when her blood-testing technology wasn't working? How did Theranos convince powerful investors and major companies that it was revolutionizing healthcare? In this episode of Bitter Waitress, Yasemin explores the behavior behind one of the most notorious corporate scandals in recent history. Elizabeth Holmes founded Theranos at just 19 years old, promising to transform blood testing with technology that could perform tests using just a few drops of blood. The...
- 3 weeks ago24 min
Bad Customers Are NEXT LEVEL: AI Analyzes Their Behavior
Welcome back to Bitter Waitress! In this episode, we're looking at two outrageous customer-service stories and asking AI to analyze the behavior behind them. First, a restaurant customer discovers an empty ketchup bottle and claims the server has ruined her family's evening — demanding a full refund for the table. Then, a holiday retail customer insists that her eight-year-old son be allowed to help an employee wrap presents, despite the store's safety policy. What makes people react this way...
- Mar 10, 202633 min
Episode 14: Replaced by Robots - When AI Takes Your Order
The robots are coming for our jobs... and honestly? They're doing pretty well :0 In this episode, I put AI to the test by running real customer service role plays with two different AI's: Miles from Sesame and Claude from Anthropic. I threw them both into the fire ;) First, as a server dealing with an angry customer complaining about a tiny salad, then handling a happy, chatty table just looking for a good time. I even dropped an F-bomb to see if they'd flinch. Spoiler... they didn't. The res...
- Mar 6, 202612 min
Episode 12: The Bots Are Coming - AI, Robots & the Future of Restaurant Service
In this episode, we're diving into the world of restaurant automation and asking the question everyone in the service industry is thinking: will robots replace us? I share my real experience being served by a robot at a chain restaurant, and spoiler alert, it wasn't great ;) This little cube-shaped bot rolled up to my table, dropped off my food without cutlery, and couldn't even respond when I needed something. It just... rolled away. Meanwhile, I'm sitting there staring at my food like...
- Mar 3, 202643 min
Episode 11: The Customer Side - Comedy, Chaos & Restaurant Confessions with Bob Lement
In this episode, we're flipping the script. Instead of hearing from servers, we're sitting down with Bob LeMent :) He's a comedian and storyteller with 26 years of podcasting experience on Static Radio and he'll be talking about restaurant experiences from the customer's perspective. Bob shares hilarious stories about catching people stealing hot sauce (specifically Cholula), cutlery incidents at Red Lobster, and the infamous Dr. Pepper vs. Root Beer incident at Buffalo Wild Wings. We d...
- Feb 10, 202656 min
Episode 10: Serving Up Laughs - Comedy Club Chaos from Behind the Tray with Scott Edwards
What happens when you're trying to serve drinks and dinner while a comedian is absolutely crushing it on stage? In this episode, I'm chatting with Scott Edwards, a man who has spent over 40 years on the fringe of show business producing live stage shows, concerts, and TV with acts like Jay Leno, Bob Saget, Dana Carvey, Willie Tyler & Lester, and so many more. But today we're talking about the unsung heroes of his comedy clubs, the serving staff :) The people balancing trays in the d...
About Bitter Waitress
Welcome to the wild world of the service industry! Where the ice machine is always broken, the walk-in fridge is therapy, and someone will ask for their fifth refill of Diet Pepsi.Join your host, a battle-tested server with years of unforgettable shifts, for weekly 15-minute episodes featuring the wildest, weirdest, and most wonderful tales from restaurant life. From guests who were supposed to meet each other but waited at opposite ends of the restaurant… to the table that tried to tip with a “rare” two-dollar bill… every episode proves that you can’t make this stuff up.But here’s the twist:We keep it funny—not mean. When someone sends back their mashed potatoes for looking “too fluffy,” you don’t have to be rude. The story tells itself.Whether you're a restaurant veteran, a retail survivor, a diner who wonders what really happens behind those kitchen doors, or just someone who loves
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